FAQs

  1. How do I pay on The Homy Shop?   The Homy Shop offers you the possibility to pay through Cash On Delivery (COD). With COD, you can pay in cash to the delivery agent at your doorstep upon receipt/ airway bill of your order.                                                                                                                         
    1. Can I check my parcel before payment on doorstep?   If you have ordered from Karachi then our personal delivery person will allow you to check the parcel before payment.But unfortunately, if you have ordered from other cities, you can’t check before payment because to other cities we send parcels through courier service and they don’t allow to open parcel before payment, because of their safety policy.But you don’t need to worry, we provide return and replacement policy.                                                                                                                                                                             
    2. What is the expected delivery time?  Once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 2 to 3 working days in Karachi & within 4 to 5 working days in Other cities.Delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.                                                                                                                                                                                                                                                                                         
    3. If I found the package opened and the product seal broken on delivery. What should I do?  You should refuse to accept an open package. However, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us immediately.                                                                                                                                                         
    4. Will somebody contact me before delivering the package to my location?  Our delivery person may contact you to confirm your exact location and confirm time of delivery.                                                                                                                                                                                                                                                                                                                                  
    5. How do I cancel my order?  If you wish to cancel your order before it is shipped, please call us and speak to a Customer Service representative.If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.                                                                                                                                                                                                                                              
    6. What are the conditions for Replacement?  If in-case you don’t like our product and you want to change with some other thing.If Item is defective, counterfeit or damaged at the time of delivery.If Item is not the one ordered or is not as advertised.                                                                                                                                                                                                                               
    7. Do you have a Return Policy?  Yes, we do! If by some extremely rare chance the product you receive is not up to your standards.